ORDER MODIFICATIONS & CANCELLATIONS
To modify or cancel your order, you must do so at least five (5) days before your scheduled delivery date. The specific deadlines for cancellations and refunds are as follows:
1. Sunday Delivery: Cut-Off: Wednesday at 9:59 PM MST
2. Monday Delivery: Cut-Off: Thursday at 9:59 PM MST
3. Tuesday Delivery: Cut-Off: Thursday at 9:59 PM MST
If you cancel your order on or before the applicable deadline, any eligible refund will be processed in accordance with this policy. If you attempt to cancel after the cut-off, your order may already be in production and may no longer be eligible for cancellation or refund; it will be delivered as originally scheduled unless Inspired Go determines otherwise.
REPLACEMENT ITEMS
Inspired Go reserves the right to make replacements or substitutions in your order under certain conditions.
Here are the details regarding replacement items:
Product Changes: We reserve the right to adjust the quantity of items in your order and to discontinue specific meals or products without prior notice.
Substitutions: If a substitution is necessary due to ingredient availability, product changes, or other reasons, Inspired Go will make reasonable efforts to notify you before your order is delivered. If you encounter any issues with a substitution, you can contact us at [email protected] or via live chat assistance.
REFUND POLICY
At Inspired Go, we take pride in providing you with the freshest ingredients possible. If you find any aspect of your meal or ingredient delivery unsatisfactory, we are committed to making it right. Here’s how our refund policy works:
Contact Us Within 7 Days
If you are dissatisfied with a meal or ingredient, please reach out to our team within seven (7) days of receiving your order by emailing us at [email protected] or contacting us via live chat. In some cases, we may request photographic documentation of the item to better understand and resolve the issue.
Credit for Unsatisfactory Items
Depending on the circumstances, Inspired Go may provide an account credit for eligible items that do not meet our quality standards. The amount and type of credit may depend on the issue and the affected product or order. Any applicable expiration date and redemption conditions will be communicated to you and, where available, shown in your Inspired Go account.
Refunds in Specific Situations
Depending on the circumstances, Inspired Go may provide a refund to the original payment method, a replacement, or an account credit. Refunds to the original payment method will generally be issued for:
- An eligible online order cancellation by a first-time customer before the applicable cut-off.
- Errors attributable to Inspired Go where a refund is the appropriate resolution.
- Eligible defective items with a value greater than $40.
- Other circumstances where Inspired Go determines a refund is appropriate or where required by applicable law.
Approved refunds are generally processed within 3 to 7 business days; when the funds appear in your account depends on your financial institution.
ACCOUNT CREDITS
Inspired Go may issue account credits in connection with refunds, cancellations, customer service resolutions, rewards, referrals, promotions, or other programs. Where available, you can view your credits, their expiration dates, and your credit history in your account. Credits may be used in whole or in part; any unused eligible balance stays on your account until it is used or expires. If more than one eligible credit is available, credits expiring sooner may be applied first.
Subscription credits. Credits eligible for subscription orders may be applied automatically to upcoming subscription purchases, toward eligible meals only — not shipping or taxes.
One-time order credits. Credits eligible for one-time purchases may be selected at checkout and may be applied toward the eligible order total, including shipping and taxes.
Credits and discounts. Eligible account credits may generally be used on an order where a discount code is applied, unless the terms of that promotion state otherwise.
Expiration. Promotional, referral, reward, cancellation, and customer service credits may expire; the applicable date will be communicated where appropriate and may be shown in your account. Referral rewards follow the referral campaign terms in effect when the reward is issued.
Credits cannot be used to purchase gift cards or other stored value, and cannot be transferred, sold, exchanged, or redeemed for cash except where required by law. Purchased gift cards are separate from account credits and follow their own terms. The full credit rules appear in the Account Credits section of our Terms & Conditions.
SUBSCRIPTIONS
By subscribing to our Subscribe & Save service, you agree to the following terms:
1. Weekly or Biweekly Charges: Inspired Go, or a third-party payment processor, is authorized to charge your credit card for the following:
- A minimum weekly or biweekly fee, determined by your initial order selection when creating your Inspired Go Subscription.
- A delivery fee, if applicable, based on our pricing model ($6.95 for orders under $61).
2. Continued Authorization: You authorize us to charge your credit card for these amounts until you decide to cancel, skip, or pause your subscription.
Adjustment Deadlines: To skip, pause, or cancel your subscription, you must make these adjustments through your account or via live chat assistance before your order’s cut-off:
- Sunday deliveries: Wednesday before 12:59 PM MST.
- Monday deliveries: Thursday before 12:59 PM MST.
- Tuesday deliveries: Thursday before 12:59 PM MST.
Failure to make adjustments before the specified cut-off times will result in your payment being processed, and your order will be delivered as scheduled.
Notification of Changes: When you sign up for Subscribe & Save, you acknowledge and agree that you will be charged on a weekly or biweekly basis based on the items in your subscription order. We will not add or remove items without notifying you via the email address associated with your account. To ensure you receive these important notifications, please add our email address to your address book to prevent emails from being filtered into your junk or promotional folder.
OUR RIGHTS TO THESE TERMS & CONDITIONS
At Inspired Go, we reserve the right to modify, add, alter, or remove these terms and conditions periodically. These changes are made to accommodate shifts in market conditions, advancements in technology, and adjustments in legal and regulatory requirements.
When you make a purchase from Inspired Go, you are bound by the policies and terms and conditions in effect at the time of your purchase. However, please note that any changes mandated by law or government authority will supersede previously established terms.
We are committed to ensuring that our terms and conditions remain aligned with the evolving landscape of our industry, technology, and legal obligations while providing you with transparent and reliable service.
